Understanding Master Key System Terminology Before You Buy a Single Lock
The vocabulary around keyed access trips up even experienced facilities managers, so let us be specific. A change key (also called a servant key) opens exactly one lock in the system — the one assigned to that cylinder only. A master key opens every lock within a defined group, while a grand master key sits above that, opening every cylinder in the entire system. A great grand master adds yet another tier, common in multi-building campuses or properties that span several blocks like a downtown Anderson office complex with satellite warehouses. Maison keying, by contrast, is a simpler arrangement where each unit gets its own change key but all units can be opened by one common key — a popular setup for small apartment buildings and storage facilities. Knowing exactly which architecture your building needs before ordering hardware prevents expensive re-orders and access gaps.
The term restricted keyway is equally important. A restricted profile is a proprietary keyway shape that cannot be duplicated at a hardware store or big-box retailer — only our team, working with the authorized key blanks for that profile, can cut additional keys. For Anderson businesses that deal with sensitive records, cash handling, or controlled inventory, restricted keyways add a layer of key-control that standard commercial cylinders cannot provide. We also work extensively with mortise lock bodies — the recessed, heavy-duty mechanisms common in commercial door frames along Anderson's older Main Street storefronts and newer office builds alike. Mortise lock cylinders integrate directly into the master key matrix and accept rekeyable plug systems, making them ideal anchors for a tiered access hierarchy.


